Refund Policy
At Koobera Enterprises, we are committed to providing exceptional business strategy and growth services. Due to the nature of our professional consulting and event management services, our refund and cancellation policies are clearly defined to ensure mutual understanding.
Consultation services and business setup guidance are non-refundable once the service has commenced. If you need to reschedule a consulting session, we require at least 72 hours' notice prior to the scheduled time otherwise a cancellation fee may apply.
If you have questions regarding your specific agreement or would like to discuss a service concern, please contact our support team. We value your business and aim to resolve all inquiries with professional care and transparency.
Cancellation Policy
At Koobera Enterprises, we value the time and commitment of both our clients and our consultants. To ensure a professional and efficient service, we have established the following cancellation guidelines: Clients may cancel or reschedule a consultation session at no additional cost if notice is provided at least 48 hours before the scheduled time. Cancellations made within the 24 to 48-hour window may be subject to a rescheduling fee equivalent to 25% of the consultation rate. Cancellations made with less than 24 hours' notice, as well as no-shows, will be charged 50% of the total service fee. For long-term consultancy projects, a formal written notice of 14 days is required to terminate services. Any work completed up to the date of cancellation will be invoiced proportionately based on the project milestones achieved.
Service Delivery
The consultancy services provided by Koobera Enterprises are delivered through a transparent and structured process to ensure maximum benefit for our clients.
• Initial Consultation: We provide a preliminary assessment to align our services with your business goals.
• Project Milestones: Service delivery is tracked through predefined development phases and reports.
• Timeframes: Delivery schedules are estimated at the start of each project and are subject to timely receipt of necessary client documentation.
• Completion: A service is considered delivered once the final report or strategy session has been concluded as per the agreement.